Plant guarantee - buy with confidence
All our hardy plants are guaranteed for 2 years, and our trees for 5 years.
If any of these plants should fail to establish within this period we will replace them, to the purchase value, free of charge or issue a credit note should a suitable replacement not be in stock.
It’s simple – all you need to do is produce your proof of purchase / your plant label together with the failed plants. This guarantee is subject to you correctly planting and nurturing your plants. Please ask for advice if in doubt.
There are conditions which may invalidate this guarantee, but they are few and far between. Please see below for examples;
- If a plant has failed due to neglect e.g. insufficient water during dry weather.
- Physical damage to a plant that is beyond our control e.g. bark damage caused by rabbits or damage by strimmers or lawn mowers.
- We will guarantee a plant to its natural tolerance of hardiness. Extreme weather conditions may invalidate the guarantee on plants which are borderline hardy e.g. Acacia
We will guarantee a plant for its natural lifespan. However we cannot guarantee short-lived perennials where their life expectancy is less e.g. certain herbaceous plants such as Gaura or Digitalis.
Your statutory rights are not affected or altered by this guarantee. All annual plants (bedding) and houseplants are excluded from this guarantee.