OPEN MONDAY TO SATURDAY (AND BANK HOLIDAYS) 9.00AM to 5.30PM, SUNDAY 10.30AM to 4.30PM

Terms and conditions

By placing your order you accept the following Terms and Conditions:

1. Pricing 
Our products and prices are subject to change. Promotional terms only apply in the period stated for the promotion. Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT.

2. Discounts 
The following amounts are deducted automatically: 5% discount for rose value over £75.00 or 10% discount for rose value over £150.00.

3. Availability 
All goods and services are subject to availability. Any product stock or availability information supplied on the website is an estimate only.

4. Delivery
Delivery can only be made to addresses in the UK (EU on application), and specifically a cardholder address if paying with a credit or debit card. Please provide postcode and telephone number of the receiving address.

Postal Charges
Bare Root (Mid Oct – Dec): 1-3 Roses £5.99 – 4+ Roses £9.99
Potted (Jan to Mid Oct): 1-4 Roses £9.99 5-8 Roses £18.98
Gift-packed Celebration Roses: £21.95 price includes delivery
Postage for 8 roses or more in a single order is on application only.
Postage to EU countries is on application only.
Roses can not be posted to non-EU countries.
Postage for 20 roses or more in a single order is on application.
Postage to EU countries is for bare root and on application only.
Roses can not be posted to non-EU countries.

5. Collection 
You may collect from our garden centre in Aborfield, Berkshire. Please contact us for details.

6. Ordering 
Order during office hours on telephone 0118 976 1223 or at any time by fax 0118 976 1417, email info@henrystreetroses.co.uk or post to Henry Street Garden Centre, Swallowfield Road, Arborfield, Reading, Berkshire, RG2 9JY.

To order goods through this website you must be at least 18 years of age. Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by Henry Street Garden Centre of your order. All orders are subject to approval by us. When processing your order, the information provided will be subject to credit and fraud prevention checks. For these purposes we may transfer your information to trusted third parties.

7. Payment 
Credit and Debit card payments are debited at the time orders are despatched. We do not accept American Express and Solo/Electron cannot be used for mail order. Cheques should be made payable to Henry Street and are banked on receipt in the office.

8. Free replacement guarantee 
All our roses come with a one year guarantee. No replacements or refunds can be given if loss is due to abnormal weather conditions, bad planting, lack of maintenance, neglect, planting in old rose beds and any other conditions beyond our control. We replace bare root and potted roses free of charge if they fail to grow because of defective plants or if they turn out to be the wrong variety. Please notify all such problems within 7 days of receiving the roses, or in the case of mis-labelling, when the roses come into bloom. Payment will be refunded if replacement is not possible. This guarantee is in addition to, and does not affect, statutory consumer rights.

9. Website Information 
Any goods, services or information displayed on this website should not be regarded as an offer, invitation, solicitation, advice or recommendation to buy products or services on the website. No warranties or representations are made about any goods other than as expressly contained in this Website. To the extent permissible by law all implied.